Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team at lindumcrafts.co.uk, what we can help with, and what we can't. We are an independent information site, not a bookmaker, so we can't see or change anything on your betting account.
Disclosure: some pages on this site list betting operators, and we may earn commission if you join through our links. Commission does not decide how options are ranked or what we say about them.
Who to contact for what
Getting your message to the right place saves time. This table shows where different questions belong.
| Your question | Contact us? | Where to go instead |
|---|---|---|
| A fact on our pages looks wrong or out of date | Yes | — |
| You'd like a topic covered or a guide improved | Yes | — |
| Partnership or editorial enquiry | Yes | — |
| A bonus, withdrawal or account problem with a betting site | No, we can't act on accounts | The operator's customer support and complaints procedure first |
| A dispute the operator hasn't resolved | No | The dispute body named in that operator's terms, if it has one |
| You're worried about your gambling | You can write, but specialist help is better | GamCare, GAMSTOP, or your bank's gambling blocks |
How to reach us
Use the contact details or form shown alongside this page in the site's header and footer. We haven't published a phone line or live chat here, so please don't expect one. Don't send passwords, full card numbers or identity documents to us. We never need them.
A good message includes:
- The page address or title you are writing about.
- The exact statement you think is wrong, and what you believe is correct.
- A source if you have one, such as the operator's current terms or a regulator's page, plus the date you saw it.
- Whether you'd like a reply or are simply flagging the issue.
Reporting an error in a review or bonus summary
Bonus terms change often. Headline offers shown on our pages, such as percentage matches, free bets or free spins, are operator advertising. Details like wagering requirements, minimum deposits, maximum bet limits, expiry dates and cashout caps can differ by country and payment method. Our figures were last checked on 1 October 2026.
If you find a mismatch, tell us. We'll check it against the operator's own terms and update the page if it is confirmed. We can't promise a reply time, and we can't confirm what an operator will do in your individual case.
What we can't do
- Resolve account disputes. We have no influence over withdrawals, verification checks or bonus decisions at any operator.
- Recommend a site for your circumstances. Our pages are general research. Please read the terms yourself before depositing.
- Guarantee outcomes. No site is completely safe, and we can't promise withdrawals or winnings. Betting is not a way to earn income or fix money problems.
Before you complain to a betting site
If your issue is with an operator, a few steps usually help:
- Contact customer support in writing so you have a record, and keep screenshots of the relevant terms.
- Use the operator's formal complaints procedure if support doesn't resolve it.
- Check which licence the operator holds and which body handles disputes. Sites licensed by the UK Gambling Commission follow Great Britain rules. Operators licensed overseas fall outside that framework, so UK protections and routes to redress may not apply.
- Keep records of deposits, bonus terms accepted and verification requests.
Our guide to trusted non GamStop casinos in the UK explains more about how overseas operators differ from UK-licensed ones.
Support if gambling is becoming a problem
If betting is causing you stress or costing more than you can afford, please talk to someone independent. GamCare offers free, confidential support through its helpline and online chat. GAMSTOP is the free UK self-exclusion service covering licensed Great Britain operators. Many banks also let you block gambling transactions, and blocking software can stop gambling sites loading on your devices. Deposit and loss limits are available at most operators and are worth setting before you play.
Using sites outside GAMSTOP can undermine a self-exclusion you chose for good reason. If you're unsure, pause and seek support first.
Our editorial standards
Our reviews are based on research and checks of publicly available operator information, not on claims that we've deposited or withdrawn money. We separate confirmed information, operator advertising and unresolved questions, and we date anything time-sensitive. Readers must be 18 or over. If you think we've fallen short of that standard, tell us.